Five Tips for Employing a Debt Recovery or Financial Debt Collection Agency in Scotland

Launched in 2006, Group is a UK-based bank management, recoveries management, and business process outsourcing firm working in both the B2C markets together in Glasgow and Stratford-upon-Avon. Its focus is on realizing its customers' requirements and providing innovative solutions that help establish triumph both for them and to their own customers.

Currently employs over 220 FTE with a capacity to expand to 330 FTE across both of its extensive websites in Glasgow and Stratford upon Avon to accommodate additional capacity.

Widely considered a pioneer when it comes to creation and the use of new technologies has established itself as a market leader when preserving its independence from larger less nimble competitors. Since the companies launch back in 2008 and its group have won lots of high profile industry awards includingthe best utilization of technologies for itself service customer portal WeWantToSayYes.co.uk and again in 2016 because of its own voice recognition dialler platform, in addition to being recognised for advanced use of technology is thus far the only DCA to have won both ideal consumer and best commercial DCA.

Broad industry appeal, works with an assortment of customers from a number of different sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we are able to work seamlessly throughout these businesses due to our innovative on grooming procedures that are designed to facilitate a comprehensive understanding of our customers business before beginning work with them.


When you operate with nothing is taken for granted, we have the time to get to understand you and your clients, the approach we invent for you is special to your company needs and evolves along with our venture.



Customer focussed, has always worked with the belief that irrespective of the present situation a client finds themselves dealing with, so they may be and will always remain a valued customer of their customers, this ethos implies that works with its clients across a variety of debt kinds and age. As well as working with clients on late arrears and elderly debt accounts also works with a number of clients at very early stage arrears, often at a white label capacity carrying and representing the brand name of some of the UK's biggest titles.

Investing in our clients, we're a professional services company working to a very higher set of standards which are regulated by the Financial Conduct Authority, also as member of the highly regarded Credit Services Association we are committed to ensuring that all of our people work into the highest of standards. Training and Development play pop over to this site an integral part in the lives of employees at all levels, Training does not end once induction is completed but is present throughout the working atmosphere.

Quality assurance plays an integral role in all we do ; QA touches all elements of our business and is coated How to Deal with Collection Agencies (Proven Tips & Strategies) with our line of defence and backed up through our very own internal audit group and different compliance functions.

Groups senior management team is composed of a number of the very experienced and well regarded professionals in the industry, with over a 150 years combined experience in the world of financials.

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